1. Privacy
This Privacy Policy explains how StakeDuel collects, uses, stores and protects personal data when you visit or use our online casino and related services. StakeDuel is operated by BOSS LION LTD, incorporated in the Republic of Costa Rica, registered under registration number 3-105-952210, with its registered address at San Jose, Escazu, San Rafael, Fuente Cantos Building, first floor, Office NВ°1. The purpose of this policy is to explain our data-processing practices, your rights, and the ways in which you may contact us about your personal data.
For the purposes of applicable data-protection law, including the EU GDPR and other applicable data-protection laws, BOSS LION LTD, incorporated in the Republic of Costa Rica acts as the controller of the personal data described in this policy, unless stated otherwise.
2. Information collected
Depending on how you use our services, we may collect the following categories of information:
- Account and registration information, including your name, date of birth, address, country of residence, username, password, telephone number and email address.
- Identity and verification information, including copies of identity documents, proof of address, information about your source of funds or wealth where required, and records of checks carried out for identity verification, age verification, anti-money laundering and responsible-gambling purposes.
- Payment and transaction information, including deposits, withdrawals, payment method details, transaction dates, amounts, currency, payment status and related financial or fraud-prevention information. We generally do not need to retain complete payment-card details where these are processed directly by an authorised payment provider.
- Device, browser and network information, including your IP address, device type, operating system, browser type, language settings, general location information, unique device or online identifiers, access times and technical log information.
- Gameplay and behavioural information, including games played, stakes, wins and losses, session duration, preferences, interactions with our website, responsible-gambling activity and communications with our support team.
- Communications and correspondence, including information you provide when contacting us, making a complaint, requesting support or exercising your legal rights.
We may also create information derived from the data above, such as risk, fraud, eligibility or preference indicators, where this is necessary for the operation and protection of our services.
3. Means of collecting and processing data
We collect information in several ways. You may provide it directly when you register, complete verification, make a payment, contact support, participate in our services or otherwise communicate with us.
We also collect certain information automatically through cookies, similar technologies, server logs and other technical tools when you access or use our website. These technologies may record information about your device, browsing activity, session and interaction with our services.
In addition, we may receive information from third parties, such as payment providers, identity and age-verification services, fraud-prevention providers, credit or risk-information sources, game and software suppliers, regulators, law-enforcement bodies and other service providers where permitted by law.
4. Information use
We may use personal data for the following purposes:
- to create, administer and maintain your account;
- to provide casino, customer-support and related services;
- to verify your identity, age, eligibility and place of residence;
- to meet anti-money laundering, counter-terrorist financing, fraud-prevention, safer-gambling and other compliance obligations;
- to process deposits, withdrawals, refunds and other transactions;
- to detect, investigate and prevent fraud, collusion, abuse, money laundering, account compromise and other unlawful or prohibited activity;
- to comply with legal, regulatory, licensing, tax, accounting and reporting requirements;
- to monitor and improve the performance, security and usability of our website and services;
- to understand preferences and provide relevant content or personalisation, where lawful;
- to send marketing communications where you have provided the required consent or where another lawful basis permits us to do so. You may withdraw marketing consent at any time; and
- to establish, exercise or defend legal claims and to protect our rights, users, service providers and business interests.
We process personal data only where we have a lawful basis to do so, such as performance of a contract, compliance with a legal obligation, our legitimate interests, or your consent. Where processing is based on consent, you may withdraw it, although this will not affect processing carried out before withdrawal or processing based on another lawful basis.
5. Certain excluded disclosures
We do not sell your personal data to unrelated third parties. We do not disclose personal data to third parties for their own independent marketing purposes unless you have given the required consent or disclosure is otherwise permitted by law.
This does not prevent us from sharing information where necessary with carefully selected service providers, group companies, professional advisers, regulators, law-enforcement authorities or other recipients described in this policy, where there is a lawful reason to do so.
6. Access
You may request access to the personal data we hold about you by contacting us via support@stakeduel.com. We may ask you to provide reasonable information to confirm your identity before responding.
Subject to applicable law, you may also have the right to request correction, deletion, restriction of processing, data portability, or to object to certain processing. You may withdraw consent where processing relies on consent. Some rights are subject to exceptions, including legal, regulatory, security and anti-fraud requirements. You may also complain to the relevant data-protection supervisory authority if you believe that your rights have been infringed.
7. Cookies
We use cookies and similar technologies to operate our website, remember settings, maintain security, understand how our services are used and, where permitted, support relevant communications or advertising. Some cookies are necessary for the service, while others may require your consent. You can manage certain cookie preferences through your browser or any cookie-management tool we make available. Disabling some cookies may affect website functionality.
8. Consent to use of electronic service providers
By using our services, you acknowledge that personal data may be processed electronically by service providers selected by StakeDuel. These providers may support payment processing, identity and age verification, hosting, customer support, security, analytics, communications and other platform functions. We require relevant providers to process information only for authorised purposes and to apply appropriate confidentiality and security obligations.
9. Consent to security review
You consent to reasonable checks and reviews designed to protect the service and its users. These may include identity, age, payment, device, account, fraud, financial-crime, safer-gambling and security checks. Such checks may involve automated tools or information obtained from specialist providers. Where legally required, we will provide further information about significant automated decision-making and the means of challenging a decision.
10. Security
We use measures intended to protect personal data against unauthorised access, loss, misuse, alteration and disclosure. These measures may include encryption or other protective technologies, access controls, staff confidentiality requirements, secure procedures and monitoring appropriate to the nature of the information and the risks involved.
No method of transmission or storage can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and should notify us promptly if you suspect unauthorised access to your account.
11. Protection of minors
Our services are restricted to adults aged 18 or over, or to persons who have reached the applicable legal gambling age in your jurisdiction, if higher. We do not knowingly collect or invite personal data from minors. We may carry out age and identity checks to enforce this restriction. If you believe that a minor has provided us with personal data, please contact us so that we can investigate and take appropriate action.
12. International transfers
Some of our service providers or other recipients may process personal data outside your country or region. Where personal data is transferred across borders, we use safeguards required by applicable law, which may include adequacy regulations or decisions, approved standard contractual clauses, international data-transfer agreements, transfer risk assessments and appropriate technical and organisational measures.
13. Third-party practices
Our services may involve payment processors, identity and age-verification providers, game and software providers, regulators, fraud-prevention services and marketing partners. These organisations may process personal data under their own privacy notices and legal responsibilities. Their practices, retention periods and responses to rights requests may differ from ours.
You should review the relevant third-party privacy information where appropriate. We remain responsible for selecting and managing processors that process personal data on our instructions, but we are not responsible for the independent processing carried out by third parties acting as separate controllers.
14. Legal disclaimer
This policy is provided in good faith to describe our general privacy and data-protection practices. It is not legal advice and does not replace any rights or obligations arising under applicable law. We may update this policy from time to time to reflect changes in our services, technology, legal requirements or processing practices. The updated version will be made available on our website, with its effective date revised where appropriate.
15. Consent to privacy policy
By registering for, accessing or using StakeDuel, you acknowledge that you have read and understood this Privacy Policy and accept the processing of personal data as described in it, to the extent that consent is required by applicable law. Where consent is not the appropriate legal basis, processing will be carried out on another lawful basis identified in this policy or otherwise permitted by law.
16. Other web sites
Our website may contain links to third-party websites, applications or services. This Privacy Policy does not cover those websites or services. Their operators are responsible for their own privacy practices, and you should review their privacy notices before providing personal data or using their services.
17. Contact
For privacy questions, requests to exercise your data rights, or concerns about the handling of your personal data, please contact StakeDuel at support@stakeduel.com or (Support is available through the Support page and by email at support@stakeduel.com).